RETURNS & EXCHANGES
Since your product is custom-printed just for you, we do not accept returns or exchanges unless there is an issue with your order. If you experience any problems with your purchase, please contact us at [email protected], and our support team will do their best to assist you. We will replace defective items or incorrect orders upon receiving a photograph that clearly shows the issue along with your order number.
We are not responsible for refunds or exchanges if you return items on your own without contacting us first. Please do not return items to the address printed on the package. Thank you for your understanding!
REFUNDS & RESHIPMENTS
We accept refunds or reshipments in the following cases:
Please contact us within 2 days of receiving the item.
We are committed to providing excellent customer service and accept refunds or reshipments under these conditions:
- Damaged or Poor-Quality Item: If your product arrives damaged or with poor-quality printing, please contact us within 2 days of receiving the item. We will review your case and arrange for a refund or reshipment.
- Wrong Item Received (Design or Product Type): If you receive an incorrect item, such as a different design or product type than what you ordered, we will promptly arrange for a return or reshipment.
- Wrong Size Item Sent: If we send you an item that does not match the size you ordered, we will facilitate the return or reshipment process.
- Order Not Arrived Within 35 Days (US) or 60 Days (International): If your order has not arrived within the specified time frame from the purchase date, please notify us. We will investigate and either issue a refund or reship your order.
To request a refund or reshipment, please email us at [email protected] with your order number and a clear photo showing the issue. Our support team will assist you as soon as possible.
- Replacement orders will take the same time as regular orders (7 business days for processing and 2-4 weeks for delivery). Customers do not need to pay any additional replacement or reshipment fees.
- Refunds will be processed immediately upon approval. Funds will be credited back to your account within 3-10 business days, depending on your bank.
We do not accept refunds or reshipments in the following cases:
- Customer Orders the Wrong Size: We are unable to offer refunds or exchanges if the incorrect size was chosen at checkout.
- Incorrect Shipping Address Provided: If the package is lost or undeliverable due to an incorrect shipping address provided by the customer, we cannot issue a refund or replacement.
- Customer Dislikes the Material: While we provide accurate product descriptions, refunds or reshipments will not be issued if a customer is dissatisfied with the material.
- Order or Address Changes After Shipment: Once an order has been printed and shipped, we cannot accommodate changes, and refunds or reshipments will not be processed.
- Unauthorized Returns: Items returned without prior notification to our support team will not be processed.
SPECIFIC CASES
Order Modifications or Cancellations
After placing an order, you have 2 hours to contact customer service to request modifications or cancellations. Once 2 hours have passed, or the order has entered production, changes can no longer be made.
Customer Ordered the Wrong Size
Because our products are custom-printed, we do not accept refunds or exchanges due to incorrect size selection. Customers assume responsibility for choosing the correct size. We provide a size chart on every product page to assist with selection. Click the “Size Guide” option or visit our Size Chart page for reference.
Damaged or Incorrect Item Received
We strive to ensure product quality and order accuracy. However, if you receive a damaged item, poor-quality printing, or an incorrect product, we offer free replacements or refunds.
To process your request, we require:
- Your order number
- A clear photo showing the issue (e.g., incorrect item, poor print quality, or damaged area)
- The QR code attached to the package
Please email [email protected], and our support staff will arrange a replacement or refund for you.
Conditions for Refund or Replacement:
- The product was received within the last 30 days
- The product is defective, OR it does not match the item you ordered
Order Not Received
If your order has not arrived within 35 days (US) or 60 days (international) (excluding 7-10 days processing time), please contact us at [email protected] for a full refund.
Exceptions: This policy does not apply if the order is delayed due to customer errors, such as providing an incorrect shipping address or failing to collect a missed delivery.
Tracking Says Delivered, but You Haven’t Received It
If your tracking information shows “Delivered” but you did not receive the package, Mirvac Goodozi reserves the right to send a replacement. Refunds will only be issued for orders that are successfully received.
Order Lost or Returned to Sender Due to Incorrect Shipping Address
Please carefully check your shipping address before confirming your order.
- If the parcel is lost due to an incorrect address, we are not responsible for a replacement or refund.
- If the parcel is returned to sender due to an incorrect address, failed delivery, or uncollected package, we reserve the right to resend the item. Refunds will not be issued in these cases.
If you have any questions, feel free to email us at [email protected]. We will respond within 1-2 business days.
Contact Information
- Email: [email protected]
- Address: 505 8th St, Ames, IA 50010, United States
- Phone: +1 515-815-6434