We are committed to providing safe and convenient shipping services to all our customers. Below are the details of our shipping policy:
1. Shipping Method
Standard Shipping
Order Cutoff Time: 02:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
2. Shipping Time
United States: Estimated delivery time is 17-21 business days. This may vary due to factors such as weather, customs processing, and other circumstances.
International Shipping: Estimated delivery time is 17-21 business days. Delivery time may vary based on external factors.
Note: Shipping times are estimates and are not guaranteed.
3. Order Processing Time
All orders are processed within 3-5 business days.
4. Shipping Fees
Flat Rate: $5.99 (USD) per order.
5. Order Tracking
Once your order is dispatched, we will provide a tracking number via email or SMS.
6. Shipping Address
Please ensure you provide an accurate and complete shipping address, including the postal code and contact number, to avoid delivery issues. We are not responsible for undelivered orders due to incorrect or incomplete address details.
7. Responsibility & Insurance
We are responsible for your package from the moment it leaves our warehouse until it is delivered. If the package is lost or damaged during transit, please contact us immediately for assistance. We will coordinate with the shipping provider to resolve the issue.
8. Return Policy
Products can be returned within 30 days of receipt under the following conditions:
- Items must be new, unused, undamaged, and in their original packaging with all tags intact.
- Products must not be dirty, damaged from use, or altered by a third party.
9. Customer Support
If you have any questions about our shipping policy or require further assistance, please contact our support team:
Email: [email protected]
Address: 505 8th St, Ames, IA 50010, United States
Phone: +1 515-815-6434